Happiness Guarantee

Please note that since The Snow Globe Factory is a division of Printed Perfection, our Happiness Guarantee is the same on both websites. 

We are big on customer satisfaction. It makes our day to make your day!

Let us put your mind to rest...  We guarantee our products and personalization of the same. Our business philosophy is really quite simple. Our entire business is first and foremost governed by Matthew 7:12  and Luke 6:31.

Sometimes we need to move text personalization and/or make an abbreviation here or there, and there's always a chance that we may make a mistake. Of course, we try not to make mistakes, but admittedly it has happened in the past. We ask that you allow us to fix the problem if that happens. On the same side of that coin, if you make a mistake in your personalization, we will rectify it for you at no cost. The theory that personalized items are non-returnable does not resonate well with us, so that philosophy never made it into the procedure book.

We are also aware that sometimes shipping carriers are not-so gentle with the packages that we ship, regardless of the packaging that we use. Our damage in transit rate is less than 1%, but we do occasionally have an order damaged in shipping.  This is also something that we will happily tend to as well. Lastly, we understand that products fail for reasons other than mistreatment or misuse. For this reason, we offer a one-year replacement warranty for product defects. Does this mean that if your beloved snow globe that Aunt Nellie gifted to you 367 days ago develops a leak that you're out in the cold, because you missed the warranty time by two days cannot be replaced?  Of course not, just reach out to us. We typically purge old artwork about a year after each order is created, but even if the artwork has been purged, we can still work with you. Please don't just assume the worst-case scenario, we always ask that you reach out. Even if you're long out of warranty, we will still work with you, as our philosophy on this stems from Psalm 34:4-8. The bottom line is that we want you to be happy with your purchase, and we want you to feel like you got what you bargained for.  Should you encounter any issues with the product that you have ordered or the personalization on it, please let us know. We will address any shortcomings, regardless of fault.

With that, the search engine shopping consoles require that we include a specific time frame for our warranty. To appease said authoritarians, we proclaim to warranty a 60 day warranty.

Should you need assistance with an order or need any other help, please feel free to reach out to us at 281.781.5661 or contact us via our contact page.