FAQs

The Snow Globe Factory is a division of Printed Perfection.

Printed Perfection was established in 2002 and went online in 2011. So while our main website has been bumming around for several years now, The Snow Globe Factory site is still in its infancy. But no worries, we are professionals here.

We'll share some information on our main business - after all, we're the same people... The main difference between Printed Perfection and The Snow Globe Factory is that The Snow Globe Factory (we'll call it TSF from now on) was established as a means of launching our on-screen designer software, and to focus on our flagship products - Snow Globes, Snow Frames and Christmas Ornaments. Printed Perfection carries an array of other items and the site tends to run slow.

In a nutshell, we are a small Christian company that specializes in personalized gifts, and we're really good at it. We manufacture a lot of product from our small office, and our offices are quite low key, but we strive for perfection.

Our primary business functions are governed by Matthew 7:12 and Luke 6:31.

If you'd like to check out our main site and read more about Printed Perfection, please do! There are many other products offered on our main site, though our family and friends snow globes and ornaments are only sold here on The Snow Globe Factory.

Thank you for reading this far! You're our kind of person! <3

We are located in Waller, Texas. This is where all of our operations are located and where we ship from.

Our in-house processing time is generally three days or less. If your order is expedited or you make a note that you're in a rush we will try to speed that up for you.

We certainly hope you don't encounter any issues with our order, but if you draw the short straw, please know that we are here to help.

We offer a 100% Happiness Guarantee on all orders, whether the issue stems from something we did, something you did or something the old man on a bicycle did while carrying it from our shop to your doorstep.

We don't follow the philosphy that custom orders equate to a customer being left in the cold. Please reach out and let us know if you have any issues with your order.

As you've probably noticed, there is a chat icon at the lower right hand of the screen, and we have our contact us page, where you can send an email. But, you can also phone us directly at 281.781.5661.

We accept all major credit cards, (Mastercard, Visa, American Express, Diners Club and Discover), as well as Apple Pay, Amazon Pay, Samsung Pay, Google Pay and PayPal.

Our payment processor operates through Shopify payments. We can accept any payment methods that Shopify uses, as well as any credits or gift cards that you have through Shopify.

Yes, after you've placed your order we can alter or cancel the order. However, please know that when you design the artwork using our on-screen designer, we are limited as to what we can do. Generally, adding items, like pets, is not a problem. Changing hair styles or text is a bit more complex, but we have the same capabilities that you do for designing, so we can recreate your art if needed.

If you're wanting to cancel your order due to concerns about shipping time, please reach out to us first. We have built in safeties to buffer our shipping quotes just in case a carrier takes longer to deliver an item that expected. We can put an internal rush on your order or change the shipping method if needed.

We do not get many returns, but we do accept returns if you're not satisfied with your order. We happily offer our Happiness Guarantee to ensure that your order meets your expectations. And, we will work with you to resolve any issues that may come up with your order.

Yes, when you use our on-screen designer software, the picture you see on screen is the exact picture that we will build into your snow globe or Christmas ornament. This artwork serves are your proof too. So, if you need anything changed or pets added, please make sure to make a note in the "Notes for the Designer" section.

You can go into your account and reorder the same thing you ordered in the past if you need a duplicate item.

We use both imported and domestic materials to make our snow globes, snow frames and Christmas ornaments. They are manufactured in our facility in Southeast Texas (Waller, TX), and shipped from our location there.

We absolutely warranty our products against defects as well as issues with the personalization, regardless of fault.

We understand that mistakes happen and that sometimes people just change their mind. So, if you're not happy with the personalization we will work with you to correct it.

We also understand that sometimes the carriers get rough with packages, and/or our snow globes freeze and crack in transit. This is rare, but it happens. Just let us know and we will reprocess your order for you. Please note that we usually need a photo of the damaged snow globe so we can submit it with the carrier for a claim, but rest assured, we will replace the item.

Yes! We do offer international shipping! If you are outside of the US please select the appropriate method of shipping to ensure that you receive your order within the time frame that you need it. Different carriers offer different time frames. For example, we have found that USPS takes 3-4 weeks to deliver a package to Ontario, Canada, whereas shipping UPS, which cost less than $2 more, delivers within 4 business days to the same address.

When we ship your order you will receive a shipment email with your tracking number. You can click the tracking number in the email to track your package. Or, you can log into your Shop App and view/track it there as well. Lastly, if you created an account when you placed your order, you can log into our site and go to your order page and access the tracking there.

We try to ship USPS whenever possible, but we also ship via UPS and Fedex. We cannot ship DHL.

We make all efforts possible to ship within three days of receiving an order. Often we ship in less than three days.

If you need your order expedited please let us know.